Privacy Policy

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Camino Counselling recognises that the sensitive information, which has been disclosed to us, needs special care and protection. We are required by law, as detailed in the Information Privacy Act 2000 (“The Act”), to comply with a strict code of conduct to maintain the privacy of all personal information on record. This Privacy Policy complies with the privacy principles set out in the Act and explains how we apply them in practice. 

 We collect the following personal and sensitive information and undertake to hold it using only secure methods recommended by PACFA.

– Name and title
– Contact details
– Personal counselling notes

– And other documentary information

We don't ask for, keep, or store client financial information

This information has been collected directly from individual counselling forms, phone calls, text messages, e-mails, and online bookings.

Camino Counselling collects uses and holds only information relevant to the conduct of its business. This includes maintaining client records. All private information, as defined in the Act, will only be collected with the consent of individuals involved and in accordance with the Act.

The information will only be used by Camino Counselling employees for the purpose for which it was collected and in accordance with the Act. Camino Counselling will not disclose to a third party, any personal or sensitive information without written consent of the individual concerned. In the event of a formal ethical complaint against an individual pertaining to conduct, competency or breaches of the law, Camino Counselling may be obliged to disclose personal information to an appropriate third party in accordance with the Act. 

The entire process of collection, storage, transfer and use of personal information will be undertaken in a secure manner such that it fully protects all personal and sensitive information. On the cessation of connection with Camino Counselling, the personal information will be held securely for as long as it is prudent and disposed of appropriately when the information is no longer necessary for the purposes for which it was collected and in a manner specified by the Act. 

We will take all due care to make sure that breaches of privacy will not occur but if you do have a complaint it is very important that you let us know. Please contact your counsellor directly.