Consumer protection information

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Everyone has the right to expect appropriate and beneficial services from health practitioners. The National Code of Conduct for Health Care workers was endorsed by the Council of Australian Governments’ (COAG) health ministers on 17 April 2015 and is applicable nation-wide. In response to this, the National Code of Conduct for Health Care Workers (Queensland) applies to health care workers delivering a health service in Queensland from 1 October 2015. This makes the Code law in Queensland and Camino Counselling is proud to comply with it.

All health care workers must display or make available at all premises or locations where they practice a copy of the Queensland Code along with information for clients on how complaints can be made. Any concerns in relation to a health care worker’s practice in relation to the Queensland Code can be raised locally for resolution or reported as a complaint to the Office of the Health Ombudsman.

You can download consumer information from Queensland health here.